A council’s Growth Hub wanted to understand how AI could help their team of approx. 15 people to work more efficiently and support their business customers more effectively, now and in the future. Alcea worked with the Hub to do a high-level review of their current processes and working practices, understand their current technology and support in looking ahead to what AI technology could enable and empower them to do in the future and what training they would need to help the team.
By running workshops, holding exploratory learning calls and regular touch points to literally see the team in action, Alcea was able to compile a comprehensive report on what their short-, medium- and long-term options could look like with the aid and support of AI technology, as well as mapping out their current and potential future processes.
Now the team have a roadmap of different options for adopting AI that they can use to support their overall strategy developing and future planning, putting their team and their customers at the heart of it.